Refund Policy

We have a 14-day return policy, meaning you have 14 days after receiving the item to request a return.

The item must be in the same condition as you received it, unused, with tags attached, and in its original packaging to be eligible for a return. You'll also need a receipt or proof of purchase.

To initiate a return, you can contact us at acel.joyamexico@gmail.com . Please note that returns must be sent to the following address: LIBRAMIENTO AL DIEZ NUM. EXT. S/N NUM. INT. CLUSTER 11 TORRE A DEPARTAMENTO 602, COLONIA, PALO ESCRITO, PARAISO COUNTRY CLUB CP 62765 EMILIANO ZAPATA, MORELOS MEXICO

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a prior return request.

For any questions regarding returns, please contact us at acel.joyamexico@gmail.com .

Damages and problems
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification. As with the previous case, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
We'll let you know when we've received and inspected your return and whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and issue your refund.
If it's been more than 15 business days since we approved your return, please contact us at acel.joyamexico@gmail.com.